1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within PAN India. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports in Jurong Island.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.
Express Courier – is available at an additional charges and it takes approximately 3 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. CANCELLATION POLICY
At Velora Jewels, every order is carefully processed and prepared with attention to detail to ensure the best experience for our customers. Kindly read our cancellation policy before placing an order.
- Orders are confirmed only after successful payment confirmation.
- Once an order is placed, cancellation requests will only be accepted before the order has been processed or dispatched.
- Orders that have already been packed, processed, customized, or shipped cannot be cancelled.
- Since most of our jewellery pieces are limited, curated, or handcrafted, we may begin processing orders immediately after confirmation.
- In case a cancellation request is approved before dispatch, the refund amount (if applicable) will be processed within 5–7 business days to the original payment method.
- Shipping charges, transaction fees, or payment gateway charges (if any) may be non-refundable.
- Velora Jewels reserves the right to cancel any order due to reasons including but not limited to:
- product unavailability
- pricing errors
- suspicious transactions
- incomplete customer information
- unforeseen circumstances
- In such cases, customers will be informed and eligible refunds (if applicable) will be processed accordingly.
- Cancellation requests must be made through our official support channels with complete order details.
By placing an order with Velora Jewels, customers agree to the above cancellation policy
Thank you for shopping with Velora Jewels.